PRIVACY POLICY

Effective Date: 20 October 2023

 

Wandergo Travel ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal information.

 

If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us here.

 

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express interest in obtaining information about us, our services, or when you participate in activities on our website (e.g., booking travel, subscribing to newsletters).

The personal information we collect may include:

• Contact Information (e.g., name, email address, phone number)
• Travel-related Information (e.g., passport details, travel preferences)
• Payment Information (e.g., partial credit card numbers)
• Technical Data (e.g., IP address, browser type, and device information)

 

2. How We Use Your Information

We use the information we collect to:

• Provide travel services and support.
• Process your bookings and manage your travel itinerary.
• Communicate with you, including sending booking confirmations and travel updates.
• Personalize your experience on our website by showing content that matches your interests.
• Improve our website, services, and customer experience.
• Fulfill any other purposes disclosed to you at the time we collect your information.

 

3. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information in the following circumstances:

• With travel partners, airlines, hotels, and other service providers necessary to fulfill your travel arrangements.
• With hotels, as required by the Vietnamese Law and Regulation.
• With third-party service providers who assist us with payment processing, website hosting, and tour operators.
• In compliance with legal obligations, such as responding to a subpoena or legal process.

 

4. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, we cannot guarantee that unauthorized access, hacking, or data breaches will never occur.

 

5. Your Data Protection Rights

Depending on your location, you may have the following rights:

• Right to Access – You can request copies of your personal data.
• Right to Rectification – You can request corrections to inaccurate information.
• Right to Erasure – You can request that we delete your personal data under certain conditions.
• Right to Restrict Processing – You can request that we limit the processing of your data.
• Right to Object – You can object to our processing of your personal data under certain conditions.
• Right to Data Portability – You can request that we transfer your data to another organization or directly to you.

To exercise these rights, please contact us here. We will respond within 30 days.

 

6. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

 

7. Updates to This Policy

We may update this Privacy Policy from time to time. We encourage you to review this policy periodically for any changes. The updated version will be indicated by an updated "Effective Date" and will be effective immediately upon posting.

 

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us here.